Work our experienced perspective to your advantage.
We understand speed is essential to a carrier’s underwriting profitability and the satisfaction of the insured. Instead of “dealing with” claims, we take ownership of them by investing more of ourselves into every claim. Each one is handled with a sense of urgency that is a trademark of the company.
We feel prompt, personalized service is achieved by ensuring everyone is on the same page. The lines of communication are always open between our claims staff and underwriters. Risk Characteristic Reports are part of our personal approach, as are property and general liability roundtable claim discussion groups.
We believe expertise is measured in years and by the intensity of the staff’s training. We vigorously keep our claims staff up-to-date with changes in policy forms, decisions and trends. Basics are constantly refreshed with classes in business writing, fraud indicators, subrogation and salvage, medical terminology and more.